Delivery details

Safe delivery

Safe and guaranteed deliveries are provided within 48 hours from the receipt of the order. Shopiemonte delivers directly to the address indicated by the customer at the time of the order. Transportation of the goods is always at total risk of the client.

The delivery has a fixed rate of €5,50 for all Italian destinations, islands included. In case of orders over €70,00 the delivery is free of charge! Shopiemonte s.r.l. pays special attention to the packaging of the products, that are packed depending on their casing. In the case of glass bottles and jars, for example, a cap with an inflated inner tube will be secured around the bottles and the packaging will be safer. Each product is wrapped in cardboard and divided from the rest of the items with appropriate packaging. The items are successively boxed and delivered by express courier. 

Failure to deliver

In order to complete the delivery, the presence of the customer or his/her representative is necessary. If the customer or his/her representative is not present, the customer will be charged for the cost of the delivery, and any possible stock or products that cannot be sellable to third parties. Shopiemonte is not liable for delays attributable to the courier or caused by third parties (es. strikes, bad weather, natural disasters). Once the pack is delivered, the Customer is invited to check:

-         the number of the packages indicated on the transport document , DDT or invoice corresponds to what was actually delivered;

-         the package is intact and with no damages: claims must be made to the courier and must be written on the parcel with the wording “GOODS UNCHECKED”, specifying the problem, otherwise the package will be considered successfully delivered .

Returns and Complaints

Shopiemonte administers in autonomy the returned goods. In the case that the delivered products are damaged, not conformed to the expectancy or different from those purchased, please do not hesitate in sending us an e-mail to info@shopiemonte.com or contact us on skype shopiemonte.shopiemonte or to the telephone number +39 0141983055.

Price and payment methods

The prices are indicated in euro (€) in all the sections of the website www.shopiemonte.com and include VAT, boxes and packaging. Additional shipping and transportation costs will be specifically indicated at the moment of the confirmation of order and before  payment. The prices that are applied are those indicated on the website at the moment of the order by the Customer. The prices of the single items can be subjected to variations and therefore, the prices indicated on the website annul and replace the previous prices. The price of the purchased products, together with the delivery charges, must be paid by the Customer at the moment of the on-line order, by  means of Credit Card (Visa, Visa Electron, Aura, MasterCard, American Express).